FREQUENTLY ASKED QUESTIONS

  • Questions about Investa Financial Planning Services
  • Is Investa a regulated financial services company?
    Founded in 1999, Investa Financial Planning Services s.a.l. is a Lebanese Financial Institution regulated and licensed by the Lebanese Central Bank known as Banque du Liban (BDL). Investa is on BDL’s list of Operating Financial Institutions No. 43..
  • How safe is my money?
    Regulations
    Investa Financial Planning Services s.a.l. is regulated and licensed by the Lebanese Central Bank known as Banque du Liban (BDL). Investa is on BDL's list of Operating Financial Institutions No. 43.

    Financial institutions regulated by BDL are compelled to comply with strict financial standards, including capital adequacy requirements. Those firms are asked to present regular reports to the supervisory body. An additional prerequisite of the Lebanese Central Bank is the segregation of funds; that is, our clients' accounts are completely independent from Investa's accounts and thereby customers' deposits are not treated as assets or liabilities of the company.

    Regulator
    The Lebanese Central Bank (Banque Du Liban - BDL) is a legal public entity enjoying financial and administrative autonomy. It is not subject to the administrative and management rules and controls applicable to the public sector. The BDL grants licenses for the establishment of banks, financial institutions, brokerage firms, money dealers, foreign banks, leasing companies and mutual funds in Lebanon. The Banking Control Commission at BDL controls and supervises these institutions.
  • What are the risks involved in trading?
    To view the risks involved in trading, kindly refer to our Risk Disclosure Statement.
    Trading foreign exchange on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest in foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent advisor if you have any doubts.
  • What services does Investa offer?
    Investa offers a variety of services such as:
    • Online Trading
    • Phone Trading
    • Wealth management
    • Credit Facilities & mini loans
    • Financial planning
    Click here for more details
  • Questions about Trading
  • Do I need to have any previous trading experience?
    Previous experience is not required. Experience can be gained by using Investa's Demo account.
    However, it is advised to read and understand all the risks involved in trading. Refer to our Risk Disclosure for details. As a next step, Investa gives clients the opportunity to open a Real trading account where they may trade under real-time prices and market conditions with the minimum investment.
  • Does Investa offer Demo accounts?
    Investa gives the opportunity to test our trading platform through a Demo account. Demo accounts are great tools to assist you gain more experience without really risking any loss. You can practice your trading skills on Investa trader which is based on the worldwide adopted Metatrader 4 platform for a free trial period of 30 days supported by a virtual USD 25,000 fund. During the trial period, you can get acquainted with the financial instruments traded, trading procedures and the risks involved in trading financial instruments. 
    To open a Free Demo Account please click here
  • How can I open a Demo account?
    To open a free demo account, click here to register. The Free Demo Trading Account registration link will be sent to your email address.
  • What Platforms can I trade with Investa?

    Investa offers you access to the MetaTrader 4 trading platform through Investa Trader. Learn more about the Investa Trader by clicking here.

     

    When you don't have access to a desktop computer, you can always trade through the MetaTrader 4 Mobile Trading platform on your iPhone or Android Smartphones.

  • What financial Instruments can I trade at Investa?
    The following are the Financial Instruments you can trade with Investa:
    • Forex Currency Pairs
    • Spot Precious Metals
    • Future CFDs contracts
    • US Equities CFDs
    • Future Contracts; Currencies, Indices, Precious Metals, Energies, Commodities
    • US Equities
    • Options
    • Fixed Income

    To view the complete list of instruments with their symbols, contract sizes, pip values, margin requirements, spreads on orders from Market price, transactions and trading times, please
  • What is Forex?
    The foreign exchange (forex, FX, or currency market) is a global, worldwide market for trading currencies. Financial centers around the world function as anchors of trading between a wide range of different types of buyers and sellers around the clock, with the exception of weekends. The foreign exchange market determines the relative values of different currencies. 

    Currencies that are traded against the US dollar are called Majors and make up the greatest number of foreign currency trades. Click here for specifications for Forex Currency Pairs and Spot Precious Metals available for trading at Investa.
  • What is a Lot?
    A lot is the standard unit size of a foreign exchange transaction. Typically, one standard lot is equal to 100,000 units of the base currency; At Investa you can trade mini lots of 10,000 units.
  • What is a Spread?
    Spread is the difference between the Bid and Ask prices.
    When trading any financial instrument, you are offered two prices; the Bid price and Ask price. The Bid price is the selling price and the Ask price refers to the price offered for buying. The difference between the Bid and Ask is called Spread and varies for each financial instrument traded. An advantage of trading forex currency pairs at Investa Trader is the low spreads offered.
  • What does a "long" or a "short" position mean?
    A 'long' position or 'going long' is a market position where the client buys a financial instrument with the intent to sell it at a later stage, at a higher price. 
    A "short" position or 'going short' is a market position where the client sells a financial instrument with the intent to buy it at a later stage, at a lower price.
  • What is Margin and Leverage?
    Margin is a guarantee for holding an open position. The amount is blocked from the client's trading account when opening a new position and returned to the client's trading account once the position is closed or hedged. 

    Leverage is the use of various financial instruments or borrowed capital, such as margin, to increase the potential return of an investment. Investa Trader offers trading with up to 1:400 leverage on Forex currency pairs. A client can either buy or sell 1 lot worth US$ 100,000 by using only US$ 1,000 as a margin (leverage 1:100). In the same way, a client may buy or sell portion of a contract, 1 mini lot worth US$ 10,000 with a margin requirement of US$ 100 only (leverage 1:100). 

    Margin call is a demand for additional funds from the client to bring the equity of the trading account to a required minimum level and to prevent the trading account from a possible adverse movement in price of the financial instrument, at the market. Equity to margin should not fall under 10% for all financial instruments; otherwise the account will be subject to liquidation.
  • What are the CFDs?
    A contract for difference (or CFD) is a contract between two parties, typically described as "buyer" and "seller", specifying that the buyer will pay to the seller the difference between the current value of an asset and its value at contract time. (If the difference is negative, then the seller pays instead to the buyer.) In effect CFDs are financial derivatives that allow traders to take advantage of prices moving up (long positions) or prices moving down (short positions) on underlying financial instruments and are often used to speculate on those markets. 

    The major benefit of trading a CFD is the fact that the client can trade on margin - meaning client can trade a full portfolio of CFDs without having to tie up large amounts of capital. 

    Click here to view the specifications of all the CFD contracts available for trading at Investa.
  • What are Futures?
    The principle of buying and selling commodities, mainly metals and staple foodstuffs, for future delivery has characterized the markets for over a century. The same principle has been extended and applied to much of the traded financial products nowadays, such as the foreign exchange, equities, bonds, commodities, and many more. Click here for more. 
    Click here for a complete list of Futures products available for Trading at Investa.
  • What are Storage and Swaps?
    For all spot positions (Forex Currency pairs and Precious Metals) which are held open overnight, i.e. not closed before 12:00 Midnight ( Beirut Local Time). Storage fees are applied after 14 days (Sundays not included) of holding the same spot position. Fees will depend on the financial instrument. For more details kindly refer to the Storage fees table 

    For only Forex Currency pairs (spot) held open overnight, i.e. not closed before 12:00 Midnight (Beirut Local Time), swaps are either added or charged depending on the currency pair and whether you are buying or selling.
  • What types of orders are available?
    At Investa Trader the following type of orders are available:
    - Market Orders
    - Limit Orders
    - Stop Orders
    - T/P (Take Profit)
    - S/L (Stop Loss)
  • How can I check the equity of my account and my deals/trades for the day?
    Clients may check the status of their accounts:
    1 - Through the Investa Trader platform by accessing their accounts, 
    2 - By calling the dealing room for an update on their account(s) anytime, 24 hours a day, five days a week, Monday to Friday at the following numbers: 961 1 901150, 961 1 901160.
    3- By logging into Investa website and filling in the request form to receive a monthly account statement.
  • Can I trade via pocket PC?

    Yes. You can trade through the MetaTrader 4 Mobile Trading platform on your iPhone or Android Smartphones.

  • Do you offer Interest-free trading accounts?
    Yes. Investa offers clients the possibility to trade on an Interest-free basis, according to certain conditions. For details, please contact us.
  • Questions about opening a real trading account
  • How to open a real trading account?
    To open a real trading account, you must fill the account opening application form, read all terms and conditions, sign the application form, prepare all required documents and send it to us by fax:+961 (1)87 67 00 or by email info@investa-fps.com for approval. Once your application has been approved, you may proceed to funding your account.
  • How long does it take to open a Real Account?
    It depends on how quickly you can provide us with the required supporting documents. You may start trading as soon as your account has been approved and funded. On average the process takes a couple of days. Once the documents have been submitted, we should contact you within 48 hours. If you do not get any reply within 3 working days, please send an email to info@investa-fps.com to check if we have received your documents.
  • How can I become an Introducing Broker (IB)?
    To become an Introducing Broker and work with Investa, please contact us and we'll help you with the procedure. For more info click here.
  • Questions about Questions on Depositing / Withdrawing funds to / from trading account:
  • How much money do I need to open a trading account with Investa?
    The minimum required deposit is 500USD.
  • How can I fund my trading account?

    Clients may fund their account at Investa via:
    - Credit Card
    - Bank Wire Transfer 
    - Check

    For full details regarding funding options please refer to our Deposits Funds page.

  • How do I withdraw funds from my trading account at Investa?
    To withdraw funds from your trading account, simply login to our client's center, fill in the withdrawal form, print it, sign it and send to it to our accounts department using one of the following options:
    a. Email: forms@investa-fps.com
    b. Fax: +961 (1)87 67 00 
    c. Post: Daghelian Bldg. Jdeideh Boulevard, PO Box 90045 - Jdeideh - Lebanon

  • Can funds be transferred/withdrawn from a third party to my trading account with Investa?
    Regardless of the funding method you choose, the name of the person transferring funds must always match the name of the client's trading account at Investa. Investa does not accept funds for any trading account by a third party, as per Anti-Money Laundering regulations by the Central Bank of Lebanon ("CBL").
  • Questions regarding Client Support:
  • What methods of contact are available?
    Live Chat - for direct assistance Investa offers multilingual client support; English, Arabic and French 

    Telephone - call us on 961 (1)87 87 00, 961 (1)87 97 00, from Monday to Friday, from 8:30 a.m. to 5:00p.m. Beirut local time (GMT+2 winter time) 

    Email - info@investa-fps.com
  • What are the working hours of the dealing room?
    Our Dealing Desk is open 24 hours a day continuously from Sunday 00:00 to Friday 24:00 Lebanon Local Time (GMT+2 winter time).
  • What if I have a comment/suggestion?
    Our clients' feedback is of utmost importance; therefore, if you have any comments or suggestions, kindly send us an email to support@investa-fps.com we will take your comments/suggestions into consideration or contact you for more information if necessary.
close x

Daily Newsletter

Fields marked by* are mandatory.
Your have just been subscribed to Investa Daily Newsletter
Full Name:*
County:*
E-mail:*
Phone:
Privacy Policy Subscribe
Fields marked by* are mandatory
close x

Question

Your message is sent we will reply as soon as possible.
please add a question before sending.
Send
close x

Feedback / Testimonials

Fields marked by * are mandatory.
Your Message has just been sent
First Name:*
County:*
E-mail:*
Privacy Policy Submit Feedback
close x

Send To a Friend

Fields marked by * are mandatory.
This Link has just been sent
Your name:*
Your friend name:*
Your E-mail:*
Your friend E-mail:*
Send
Fields marked by* are mandatory